Knowledge Base

Water Meter Leaks: Who’s Responsible?

If you suspect a water leak near your meter, follow these steps to determine who is responsible:

Step-by-Step Leak Check

 1)  Shut Off All Water

 Turn off all water sources inside and outside your home (faucets, irrigation, appliances, etc.).

 2)  Find Your Water Meter

 Locate the meter box—usually a concrete box near the curb or sidewalk. Carefully lift the lid.

 3)  Check the Leak Indicator

 Look for a small dial or triangle on the meter (the leak indicator).

•  If it’s spinning or moving, water is flowing through the meter.

Who Handles the Leak?

• From the meter to the street: This is the City of Goodyear’s responsibility.

Report it to the Water Services Department HERE.

• From the meter to your home: This is the property owner's responsibility.

Loose Lid?

• If the lid on your water valve or meter is loose or damaged:

Click HERE to report a loose lid

• If the lid on a sewer/manhole cover is loose or damaged:

Click HERE to report a loose lid